Återbetalningspolicy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@Swefashionstore.se. Please note that returns will need to be sent to the following address: Rosenbäcksallen 27A, 871 61 Härnösand, Sweden.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@Swefashionstore.se.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@Swefashionstore.se.
English
We have 30 days of return policy, which means you have 30 days to request a return from the time you received the item.
If you are to be entitled to a return, the item must be in the same condition as you received it in, unused, with all notes left and in its original packaging. You must also have the receipt or purchase document.
If you would like to request a return, please contact us at Info@Swefashionstore.se. Please note that returns must be sent to the following address: Rosenbäcksallen 27A, 871 61 Härnösand.
If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without the return have first been requested are not accepted.
If you have any questions about returns, you can always contact us at Info@Swefashionstore.se.
Injuries and problems
Check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so we can assess the problem and correct it.
Exceptions/articles without return
Certain types of items may not be returned, such as fresh produce (e.g. food, flower or plants), customized products (such as special orders or personalized items) and self-care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions or problems with a particular article.
Unfortunately, we cannot accept returns of sale items or gift cards.
Changes
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, buy the new item separately.
14 days withdrawal period in the EU
If merchandise is delivered in the EU, you will not have the above right to cancel or return the order within 14 days, without any special reasons. Just as above, the article must be in the same condition as you got it in, unused, with all the notes left and in its original packaging. You must also have the receipt or purchase document.
Repayments
We will notify you when we have received and checked the return, and whether or not that refund. If the refund is approved, it will be automatically made to the original payment method within 10 working days. Remember that it may take a while before the bank or credit card company has processed the return so that it is visible with you.
If it has been more than 15 working days since we approved your return, please contact us at Info@Swefashionstore.se.
We have 30 days of return policy, which means you have 30 days to request a return from the time you received the item.
If you are to be entitled to a return, the item must be in the same condition as you received it in, unused, with all notes left and in its original packaging. You must also have the receipt or purchase document.
If you would like to request a return, please contact us at Info@Swefashionstore.se. Please note that returns must be sent to the following address: Rosenbäcksallen 27A, 871 61 Härnösand.
If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without the return have first been requested are not accepted.
If you have any questions about returns, you can always contact us at Info@Swefashionstore.se.